Warranty Policy
WARRANTY AND GUARANTEE
If the customer finds non-human damage within the warranty period, we will send the replacement parts free of charge.
After warranty period, the customer has to pay replacement parts and shipping fees. The products which we sell are factory new regular products, all parts are the same as the original parts.
WARRANTY COVERAGE
Parts Name: Motor
Warranty Period: 1 Year
Example Problems: 1.Internal gear break. 2.Bearing broken. 3.The wheel hub shell cracking. 4.Coil burned. 5.Magnets off. 6.clamping stagnation or have serious noise, not the normal operation
Parts Name: Controller.
Warranty Period: 1 Year
Example Problems: 1.Short circuit or open circuit. 2.Overusing. 3.Coaster related protection function failure.
Parts Name: Battery
Warranty Period: 1 Year
Example Problems: Not working
Parts Name: Charger
Warranty Period: 1 Year
Example Problems: Not be charged
Parts Name: Switch
Warranty Period: 6 Months
Example Problems: Not working
Parts Name: Display
Warranty Period: 6 Months
Example Problems: Not working, no display
Parts Name: Front Light
Warranty Period: 3 Months
Example Problems: Not working
Parts Name: Frame
Warranty Period: 1 Year
Example Problems: Rust, damage
Parts Name: Suspension Fork
Warranty Period: 1 Year
Example Problems: Not working
Parts Name: Folding Stem
Warranty Period: 1 Year
Example Problems: Not working
Parts Name: Suspension Fork, Handle Bar
Warranty Period: 1 Year
Example Problems: 1. Natural sealing off. 2. Fracture key parts crack. 3.Fork fracture.
Parts Name: Throttle
Warranty Period: 1 Year
Example Problems: Not working
Parts Name: Axle
Warranty Period: 1 Year
Example Problems: Bend, break
Parts Name: Pedal
Warranty Period: 6 Months
Example Problems: Not working
Parts Name: Free Wheel
Warranty Period: 6 Months
Example Problems: Not working
Parts Name: Gearbox
Warranty Period: 6 Months
Example Problems: Not working
Parts Name: Rear Derailleur
Warranty Period: 6 Months
Example Problems: Not working
Parts Name: Brake
Warranty Period: 6 Months
Example Problems: Not working
Parts Name: Front and Middle Axle
Warranty Period: 6 Months
Example Problems: Quality problems
Parts Name: Kick Stand
Warranty Period: 3 Months
Example Problems: Broken
Parts Name: Tire
Warranty Period: 3 Months
Example Problems: Natural break
Parts Name: Power Brake Lever
Warranty Period: 3 Months
Example Problems: Not working
Parts Name: Crank
Warranty Period: 3 Months
Example Problems: Not working
Parts Name: Fender
Warranty Period: 3 Months
Example Problems: Not working
NOTICE
The following conditions are not covered by the warranty:
- Water damage of the battery, motor, and controller.
- Man-made damage, self-modification, collision damage of spare parts, etc.
- Tire puncture by sharp objects.
- Test and dispose of the vehicle for sale.
- Products or accessories that are beyond the three-pack period.
- The user is damaged due to improper use, repair and maintenance according to the instructions of the end.
- Poor and damaged due to natural disasters, man-made disasters, irresistible forces or chemical attack.
- For accessories that do not need to be returned, proof materials such as videos or pictures cannot be provided.
- Damage caused by modification or addition or subtraction of other accessories.
- It is a vulnerable or consumable item in normal use (accessory coating, inner tube, thread tube, order piece, sprocket, chain, pedal). It is not covered by human injury, damage, normal wear and tear.
OTHER NOTICE
- Commercial rental bike does not guarantee.
- Consumables due to damaged parts are not replaced in time, resulting in damage to related parts, no compensation.
- Due to different batches at the time of shipment or improvements to parts, there will be changes without notice. The company guarantees that the quality of the changed parts will not be reduced. Only the same grade or higher grade accessories will be selected. The difference of accessories will not be the reason for quality return, please know it.
This warranty policy applies to e-bike and electric scooter products, and most other products are also covered by this policy. For more information about the warranty policy for other products, please contact customer service or email: service@ghstore.net